Who is eligible to purchase ASUS Certified Ship?.Simply search using your unique RMA or Serial number. You can check the status of your repair by using our Repair Status Inquiry tool. How can I check the status of my repair?.If you are sending your product to our depot, we recommend purchasing an ASUS Certified Shipping label. You will receive a confirmation email with all the details required to proceed with your repair. What happens next?Īfter you obtain a confirmed RMA number, please allow 24-48 hours for processing. If you would like support via telephone, you can also contact our ASUS Extended Care team for out-of-warranty troubleshooting. You can also contact our team through our chat support. Once an error is confirmed by our team or via MyASUS, follow the steps on our Troubleshooting page to review your option.įirst, complete a hardware diagnostic on the MyASUS app (may be incompatible with older models). You can also receive complimentary support by contacting our team to help you troubleshoot. How do I request an ASUS Repair Service?įirst, complete a hardware diagnostic on the new and improved MyASUS app.
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